About This Policy

This Privacy Policy describes how Santa’s Log House may collect, use, store and disclose personal information when you visit the website, contact us, book an appointment, make a payment or attend the property.

This policy applies to information under the control of Santa’s Log House. Other websites, services and payment providers may have their own privacy practices.

Information We May Collect

Depending on how you interact with Santa’s Log House, we may collect:

• Your name and the name of the person making the booking.
• Email address, telephone number or other contact details.
• Requested appointment date and time.
• The number of people included in the visit.
• Information you provide about accessibility, pets or other visit requirements.
• Messages, questions and correspondence sent through forms, email, social media or other communication methods.
• Payment information such as the payer’s name, payment amount, e-transfer reference and payment status.
• Technical information such as IP address, browser, device type, referring page and website activity.

How Information Is Collected

Personal information may be collected directly from you when you:

• Submit a contact or booking form.
• Send an email or e-transfer.
• Telephone or message Santa’s Log House.
• Communicate through social media.
• Attend an appointment or visit the property.
• Use or browse the website.

Some technical information may be collected automatically through cookies, server logs, security systems or analytics tools.

How We Use Information

Personal information may be used to:

• Respond to questions and messages.
• Arrange, confirm and manage appointments.
• Process or confirm payments.
• Provide directions and visit instructions.
• Communicate schedule, weather or property changes.
• Accommodate reasonable visit requirements.
• Provide customer service and resolve concerns.
• Maintain business, tax and payment records.
• Protect visitors, staff, the website and the property.
• Understand and improve website performance.
• Comply with legal and regulatory obligations.

Information will not be used for a materially different purpose without consent unless the use is permitted or required by law.

Cookies and Website Analytics

The website may use cookies or similar technologies. Cookies are small files stored by a browser that may help the website function, remember preferences, protect forms and understand how visitors use the site.

Analytics tools may collect information such as pages viewed, approximate location, device type, browser, referral source and time spent on the website.

You may be able to block or remove cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

Payments and E-Transfers

Santa’s Log House currently accepts cash and e-transfer. When an e-transfer is sent, the financial institutions involved may process personal and transaction information under their own privacy policies.

Santa’s Log House may retain payment confirmation, transaction references, payer information and amounts where reasonably required for booking, accounting, tax or dispute-resolution purposes.

Do not include unnecessary sensitive information in an e-transfer message.

Photographs and Media

Families may take their own photographs during a visit. Photographs taken by visitors remain the responsibility of the person taking and sharing them.

Santa’s Log House will not intentionally publish an identifiable visitor photograph for promotional purposes without permission from the visitor or an appropriate parent or guardian.

Permission may be requested separately for testimonials, website photographs, social media posts or promotional content.

Children’s Information

Santa’s Log House is a family experience, but bookings and payments should be completed by a parent, guardian or responsible adult.

The website is not intended to knowingly collect unnecessary personal information directly from children. Adults should avoid submitting sensitive information about a child unless it is reasonably required to arrange a safe and appropriate visit.

A parent or guardian may contact us to ask about, correct or request deletion of information provided about their child, subject to applicable legal requirements.

When Information May Be Shared

Santa’s Log House does not sell or rent personal information.

Information may be shared only where reasonably necessary with:

• Website hosting, email, security, analytics or technical service providers.
• Financial institutions involved in e-transfer payments.
• Professional advisers such as accountants, insurers or legal advisers.
• Emergency services where health or safety is at risk.
• Government, regulatory or law-enforcement authorities where disclosure is legally permitted or required.
• Another owner or operator if the business or its assets are transferred, subject to appropriate protections.

Safeguarding Information

Santa’s Log House uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information.

Safeguards may include restricted access, passwords, secure website connections, software updates, backups, spam protection and secure storage practices.

No internet transmission or storage system can be guaranteed completely secure. Visitors should avoid sending highly sensitive information through ordinary email, social media or website forms.

How Long Information Is Kept

Personal information will be kept only as long as reasonably necessary for the purposes described in this policy or to satisfy legal, tax, accounting, insurance, security and dispute-resolution requirements.

When information is no longer reasonably required, it may be deleted, anonymized or securely destroyed.

Backup systems and archived records may retain limited copies for an additional period before routine deletion.

Consent and Your Choices

By voluntarily providing personal information, you consent to its collection, use and disclosure for the purposes explained at the time of collection and in this policy.

You may withdraw consent for optional uses by contacting Santa’s Log House. Withdrawal will not affect lawful processing that occurred before the request.

Certain information may still be required to provide a booking, complete a payment, protect safety or meet legal obligations.

Marketing Communications

Santa’s Log House may send promotional messages only where consent has been provided or where otherwise permitted by applicable law.

You may ask to stop receiving promotional messages at any time. Necessary communications about an existing booking, payment, cancellation or safety matter are not considered optional marketing.

External Links and Embedded Services

The website may link to or display content from Facebook, maps, video platforms, payment services or other external websites.

Those services may collect information independently and operate under their own privacy policies. Santa’s Log House is not responsible for the privacy practices of external services.

Visitors should review the privacy settings and policies of any external service they choose to use.

Accessing or Correcting Your Information

You may contact Santa’s Log House to ask whether we hold personal information about you and to request access to or correction of that information.

We may need to confirm your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information.

You may also ask us to delete information that is no longer required, subject to legal and business-record obligations.

Privacy Concerns and Breaches

Contact Santa’s Log House if you believe information has been collected, used, disclosed or protected improperly. We will review reasonable concerns and take appropriate corrective steps.

If a privacy breach creates a real risk of significant harm, Santa’s Log House will take the response, notification and reporting steps required by applicable law.

Changes to This Policy

This Privacy Policy may be updated as the website, booking process, technology or legal requirements change.

The updated policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate method.